Return & Refund Policy
Clear, transparent, and fair guidelines for subscriptions, API credits, and SaaS features at Toolzip AI.
1. General Overview
At Toolzip AI, we strive to provide the highest quality PDF tool techniques and format conversion services. Because our infrastructure incurs immediate costs for server processing and API generation, our refund policy is designed to be fair to both our users and our operational requirements.
By subscribing to our services or purchasing API credits, you agree to the terms outlined below.
2. Subscription & Credit Guidelines
Please review our core refund criteria before submitting a request.
🔄 14-Day Guarantee
First-time subscribers on a monthly or annual plan are eligible for a full refund within 14 days of initial purchase if unsatisfied.
💳 API Credits & Usage
If you have consumed more than 10% of your allocated API or conversion credits, the plan becomes non-refundable.
🚫 Mid-Cycle Cancellations
Canceling your subscription prevents future billing, but we do not issue prorated refunds for partially used billing cycles.
⏱️ Processing Times
Approved refunds are processed back to your original payment method. Depending on your bank, this takes 5-7 business days.
3. Cancellations & Exceptions
3.1 How to Cancel Your Subscription
You may cancel your Toolzip AI subscription at any time via your Account Dashboard. Once canceled, you will retain access to your paid features and remaining conversion credits until the end of your current billing period.
3.2 Non-Refundable Scenarios
- Renewal Charges: We send reminder emails before annual renewals. Failure to cancel before the renewal date does not automatically qualify for a refund.
- Terms of Service Violations: Accounts terminated for abusing the conversion engine, attempting unauthorized access, or violating our DPA are not eligible for refunds.
- Custom Enterprise Plans: Custom SLAs and enterprise deployments are final sale due to the dedicated infrastructure setup required.
4. Requesting a Refund
If you believe you meet the criteria for a refund under our 14-day guarantee, please reach out to our billing team. Include your account email, order number, and a brief explanation of why Toolzip AI didn't meet your needs.
Contact Billing Support